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Solutions - Improve

Being Better Means Small Constant Changes

  • Instant and cost-effective communication channel with your customer resulting in a huge return on investment.

 

 

Instant and Personal Communication

Delivery notification of ordered products - Appointment Reminders - Product in stock notification - Product upgraded / new version of product notification - Account outstanding

Account Queries

Get outstanding balance - Get invoice statement (pdf) - Pay outstanding amount

Product / Specials Queries

Product specific information, like video explaining how to use - Request latest specials

Ordering / Booking

Order products - Make appointments - Send location details for delivery - Register for warranty - Return faulty product

Value Added Services

Add value added service, like roaming - Remove value added service - Change value added service

Digital Marketing

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Solutions: Improve Case Studies

Some of Our Solutions in Action

Get Close to your Customer

Know your Customer

What they need when they need it

 

 

WhatsApp

Interesting facts on mobile users in South Africa:

- WhatsApp is the prefered messaging App for South Africans

- There are 29 Million active mobile users

- There are 20 Million ecommerce users and will grow aggressively due to COVID-19

Learn more

ECO-DM

The ability to interact with your prospects and learn exactly what they are looking for.

Learn more

Solutions: WhatsAppCase Study

WhatsApp

FOR established SME Businesses in South Africa

WHO manual & time-consuming interaction with customers. Losing customers due to delayed responses and requires additional staff to handle requests

AND WANT instant and cost-effective communication channel with their customer.

THE WhatsApp Solution IS a Digital communication channel / chatbot for customer interaction

THAT enable your customer to effectively communicate with you on their favourite messaging app.

UNLIKE traditional time-consuming email or manual response to customer requests, only 8-5 or expensive mobile app

OUR PRODUCT enables instant & personal customer communication.

Trends

  • 1,8 million ecommerce users in South Africa, with an additional 6.36 million users expected to be shopping online by 2021.
  • 90% of internet users in South Africa are active on WhatsApp.
  • 5 million businesses around the world use WhatsApp Business.
  • 29 million active mobile internet users in South Africa.

Recommendations

  • Enable order notification to your customer via WhatsApp
  • Enable re-order to your customer
  • Reduce your call center cost
  • Provide information to your customers 24/7

Solutions: ECO-DM Case Study

Digital Marketing

FOR Medium to Large Enterprises in South Africa

WHO has to increase sales

AND WANT the ability to interact with their prospects and learn exactly what they are looking for as well as reach a global marketplace.

THE Digital Marketing Service IS a targeted service engagement using a proven DM framework

THAT helps you know your audience and allow them to know you personally which can help to create brand loyalty.

UNLIKE traditional Marketing services offered by other premium consulting brands disregarding the full business model across the enterprise

OUR PRODUCT provides thought leadership and traction. You will save money and reach more customers for less money than traditional marketing methods as well as track responses to your marketing efforts immediately.

Trends

  • Low Cost
  • Huge return on investment
  • Easy to measure
  • Easy to adjust
  • Brand development
  • Easy to share
  • Precise targeting
  • Global
  • Segmentation
  • Greater engagement