DELIVERY

Introduction

A1L understands the role of customer experience in the retention and acquisition of customers and has extensive experience in customer relationship management. A1L delivers solutions to ensure an individualize customer experience that will extensively contribute to the value from a customer perspective.

A1L in depth experience in customer relations and customer interaction will ensure customer orientated solutions

  • Customizable
  • Flexible
  • Cost Effective
  • Scalable
  • Easily Maintainable
  • Configurable
  • Interoperability
  • Security

Strategic Alignment and Support

A1L Difference

Understanding the customer needs is key to the implementation of your digital customer interface. Our approach is to consider the customer journey in the E-Commerce, website, mobile app design  and bespoke solutions ensuring simplified, user friendly customer interaction.

Approach

  1. Agile SCRUM framework
  2. Sprints  commences on the first working day for each new month.
  3. Thirty (30) story points shall be the first benchmark for a single sprint.
  4. The product owner represents the customer needs to the team.
  5. The Product Owner interfaces with the multiple customers and is the only person providing stories and priorities (backlog) to the team.