PROBLEM STATEMENT
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Struggling to keep service providers accountable.
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No Service Provider performance visibility.
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Struggling to define services and KPIs.
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Unable to manage contract expiry.
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Struggle to track KPIs & SLAs.
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Reporting not accurate.
SLA PERFORMANCE TRACKING
Value Proposition
Actionable insight through accurate and early reporting on vendor performance.
Reliable SLA performance visibility.
Manage contract expiry.
Keep service providers accountable.
Solution Features
SLA & KPI performance reporting.
Easy capture of contracts, services and KPIs.
Manage exclusions, including approval workflows.
Collaborate with stakeholders.
Online dashboards.
KPI calculations.
Automated integrations of external sources.
Target Audience
Head of Procurement
CIO
CTO
CFO
People responsible for managed services
Any industry