P-ECO

INTRODUCTION

Businesses outsource their non-core operations to service provider but find it difficult to track vendor performance. P-ECO is an SLA Performance Tracking tool that enables you to capture the contract down to KPI level, manage expiry and determine penalties / bonuses.​​

Problem Statement​

  • Struggling to keep service providers accountable​.​

  • No Service Provider performance visibility.​​

  • Struggling to define services and KPIs.​​

  • Unable to manage contract expiry.​​

  • Struggle to track KPIs & SLAs.​​

  • Reporting not accurate​.​

People Meeting

SLA Performance Tracking​

Value Proposition​

Actionable insight through accurate and early reporting on vendor performance.​

Reliable SLA performance visibility​.​

Manage contract expiry​.​

Keep service providers accountable.​​

Solution Features​

SLA & KPI performance reporting.​​

Easy capture of contracts, services and KPIs.​​

Manage exclusions, including approval workflows​.​

Collaborate with stakeholders​.​

Online dashboards​.​

KPI calculations​.​

Automated integrations of external sources.​​

Target Audience​

Head of Procurement​​

CIO​​

CTO​

CFO​​

People responsible for managed services​​

Any industry​

OUR PRODUCTS INCLUDE: